Frequently Asked Questions
Are you experiencing login troubles? Having a tough time finding ACT or SAT test dates? Not sure what test prep product is right for you? Answers to these and other issues can be found in our FAQs.
Call or Email Us with Your Questions
If you have a question that is not answered in our FAQs, please contact us at firstname.lastname@example.org or call 1-877-927-8378 during business hours, from 7 a.m. to 4:30 p.m. Central time, Monday through Friday. If you do not reach one of our Customer Service team members, please leave a message, and we will return your call as soon as we are available.
How to Access Your Online Purchases
If you purchased any of the following digital products, you must log into the Doorway to College website to receive them:
- Online practice tests
- Vocabulary app
- Subject-intensive instructional videos
- ACT Video Prep Course
- Recorded webinars
How to Log In
- If you already know your username and password, go to https://www.doorwaytocollege.com/user/login. Unless you changed it, your username is either the full email address you used to purchase the product(s) or the part of your email address before the @ sign. If you have not yet logged in or have forgotten your password, follow these instructions:
- Go to https://www.doorwaytocollege.com/user/password, enter the email address associated with your purchase, and click “Email new password.”
- You will get an email from “email@example.com” with a link to enter the website. Click on the link in the email, then go there.
- Enter a new password and confirm it.
- Click “Save.”
- Click the appropriate blue box(es) to access your product(s).
If you have questions about this or something else, please contact us at firstname.lastname@example.org. Or, call 877-927-8378 during business hours, from 7 a.m. to 4:30 p.m. Central time, Monday through Friday.